"From the creator and host of The Learning Leader Show, 'the most dynamic leadership podcast out there' (Forbes) that will 'help you lead smarter'(Inc.), comes an essential tactical guide for newly promoted managers. Every year, millions of top performers are promoted to management-level jobs-only to discover that the tactics that got them promoted are not the tactics that will make them effective in their new role. In Welcome to Management, Ryan Hawk provides practical, actionable advice and tools designed to ensure that transition is a successful one"--
An account of global business domination that reveals the thinking processes and planning techniques of prominent companies, showing why they work, and how any company can benefit from them. This book uses case studies of strategic thinking in action.
"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how Starbucks, Zappos, Mercedes, and other top companies design and execute the strategies that made them the undisputed leaders of their industries. Now, Michelli turns his attention to major disrupter, Airbnb. In The Airbnb Experience, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs-a feat unparalleled in the shared economy. Inside, you'll find: Airbnb's strategies and practices that drive customer engagement and loyalty, how to provide phenomenal customer service in the shared economy, proven principles for getting the most from all stakeholders-including those who share resources and services, exclusive interviews with Airbnb leaders, hosts, and guests that provide invaluable information for your business. The shared economy is the future, but it introduces business challenges never before faced: how do you serve a broad range of customers across varying geographies through a distributed network of 'partners'? Airbnb has solved the puzzle, and Michelli shows you all the pieces-and how they fit together"--
Your roadmap to capitalizing on new business realities just over the horizon: globalization, changing employee demographics, disruptions from AI and automation and the growth of contingent labor The world of employment as we know it will be completely different in just a few years, as the mobile employee workforce explodes in numbers and millions of other jobs disappear, victims to artificial intelligence and automation. Flat, Fluid, and Fast provides the playbook you need to win the global war on talent, attract and retain today's top performers, and build disruption-proof companies amid the talent mobility revolution. You'll learn critical new ways to: *Invest in talent*Implement training programs*Create "tours of duty" for employee mobility *Design non-traditional career paths for employees*Rethink teams and leadership *Leverage the contingent workforce *Operating an adaptable organization Flat, Fluid, and Fast takes you beyond merely surviving the coming change. It equips you to seize the opportunities this change affords, to beat out the competition and position your organization for long-term success.
A manual for achieving McKinsey-style solutions and success. It reveals the secrets behind the powerhouse firm's success and discusses how executives from various fields or industry can use those tactics in day-to-day decision-making. It explores how McKinsey tools and techniques can be applied to business problem sin various settings.
An updated and revised edition of one of our bestselling books in the series. Perfect Phrases for Managers and Supervisors helps readers do everything from setting a tone of mutual trust to conducting interviews and performance reviews to disciplining problem employees.
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. The go-to guide to successful leadership, updated with new tools and insights to help you stand out among the competition at every turn in your career Talent and skills are important, but what separates successful leaders from their less successful peers is the ability to harness the power of perception in their favor. Executive Presence has been helping aspiring leaders take their careers to the highest levels since its original publication in 2009. Now, this updated edition provides new information and tools for getting ahead in today's dog-eat-dog business landscape. In addition to important new research and insights, it includes three brand-new chapters: *Self-Awareness: Understand Yourself Better to Understand Your Impact on Others *Mastering Your Mind: Emotion-Regulation Strategies That Work and 1 That You Should Never Use *The Dark Side of Executive Presence: Coaching Strategies That Can Save Your Career You'll get everything you need to boost your leadership effectiveness, build a personal brand, assess your progress toward goals, and utilize storytelling and social media in strategic ways.
Covering various aspects of leading a training program or workshop, this work was written for those who want to excel as trainers. Focusing on success in front of the group, it takes you from the contracting stage through evaluating results. It also shows you how to prepare yourself and your clients, and how to construct the workshop.
"The classic for managers seeking to hone their leadership skills into a C-Suite position Updated with copious new research conducted over the past ten years, this landmark work provides everything you need to transform yourself from an effective managerto an extraordinary leader. In addition to the time-proven methods and approaches that has made The New Extraordinary Leader one of the most popular leadership books around, this third edition includes: updated insights on how to demystify leadership, more data on how extraordinary leadership directly benefits employee engagement, customer satisfaction, retention, innovation, and profitability, a brand-new, simplified definition of leadership strengths, critical research on the importance of developing leadership teams, and three all new chapters that cover: leadership competencies and how they interplay with each other, the role of cross training in leadership development, and the leader's role in his or her own development"--
Offers hundreds of ready-to-use phrases, arming you with the right words to say in eight crucial types of meetings. This book is a useful tool for those who need to get a message across and stand out as a leader.
Filled with hundreds of words and phrases you can use in virtually every coaching situation, this book provides what you need for: onboarding and training; conducting performance reviews; setting employee goals; coaching high and low performers; creating powerful teams; and, building strong relationships.
"From the top experts on healthcare workforce engagement comes the vital road map to reduce the alarmingly high-and fast-growing-rate of staff burnout and to transform care. More than half of U.S. physicians and 40 percent of nurses experience one or more symptoms of burnout. This crisis poses a serious threat to our health systems, impacting not only the well-being of the caregiving workforce but also that of patients. Written by a team of thought leaders with deep expertise in healthcare workforce engagement and cultural development, The Engaged Caregiver offers a detailed guide for leaders, managers, and front-line providers to identify, diagnose, measure, and develop strategies to address and overcome caregiver burnout. It's an actionable plan for developing and building a resilient culture that empowers caregivers and gives them the support they need to fulfill the patient promise with every care experience, every day"--
"A renowned executive recruitment expert provides you with a playbook to implement systematic, repeatable, best-in-class hiring practices to give your business maximum competitive advantage. Data and analytics are reshaping countless industries as they turn from anecdotal to evidence-based practices. Yet while most aspects of business operations today rely on clearly defined measures of success that are continuously tracked and improved, in most organizations, hiring and recruitment is still run on intuition. Evidence-Based Recruiting flips that script, putting the power of big data and analytics to work for you. Written by the respected CEO of a pre-eminent specialized executive search firm, this book makes a case for best-in-class recruiting methods, showing how companies like Google and Netflix utilize evidence-based techniques to land top-tier talent, and how you can do the same by implementing systematic and repeatable processes that lead to better and more consistent hiring outcomes. You will be given the elements of an evidence-based approach, learn how to distinguish good evidence from bad, and understand why many hiring predictions fail-and what you can do about it. A must-read for CEOs, hiring managers, and human resources professionals, Evidence-Based Recruiting provides you with the tools you need to thrive in the new era of talent acquisition"--