Books Kinokuniya Malaysia

Click & Collect Voucher ★★★ Exclusive promotion for KPC member. Learn more

★★★ Click here and sign up to receive special offers, and the latest news from Books Kinokuniya WEBstore!★★★

Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review) [Paperback]

by Review, Harvard Business

  • (0)

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

image of Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review)
  • RM103.50 Online Price
  • RM93.15 Kinokuniya Privilege Card Member Price
  • Availability Status : In stock at the Fulfilment Centre.
  • Usually dispatches around 3 to 5 working days.
  • Retail store and online prices may vary.

domestic delivery FREE Shipping on orders over RM80.00(Peninsular Malaysia)

N.B. While every attempt has been made to ensure stock availability, occasionally we do run out of stock at our stores.


See below for nearest stores with available stock.

To confirm availability and pricing, please call the store directly.

Item Type English Books (Paperback)
Publication Date 2011/04
Publisher Harvard Business Review Press (US)
ISBN 9781422162521
Size/Pages 240p

  • 1
  • The 48 Laws of Po...

  • 2
  • Crucial Conversat...

  • 3
  • Atomic Habits : t...

  • 4
  • Radical Candor : ...

  • 5
  • Dare to Lead : Br...