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Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone (Mcgraw-hill Professional Education) [Paperback]

by Brinkman, Rick

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Provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive. This results-driven guide tells you what you need to know about forces that compel people to be difficult and the ten most unwanted behaviors.

image of Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone (Mcgraw-hill Professional Education)
9780071416412
  • RM52.00 Online Price
  • RM46.80 Kinokuniya Privilege Card Member Price
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Item Type English Books (Paperback)
Publication Date 2003/02
Publisher McGraw-Hill (US)
ISBN 9780071416412

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